The online purchase is in news. The online stores are announcing 1 billion to 2 billion dollar sales. It translates into 6000 to 12000 crores rupees. That is a huge amount. Then there is another news that the foreign investors are putting in same amount of investment on online stores. Not only this, the courier services like Blue Dart, Gati etc are showing high profits and the voice is that it has been caused by the increase sales of Online stores.
However, in case of many original manufacturer of many electronic gadgets like computer, tablets etc, the companies are issuing Customer Advisory against buying their branded products from such stores. A typical warning reads: "THE FOLLOWING ONLINE STORES NAMELY ******, ***** INDIA, **** INDIA ARE NOT AUTHORIZED RESELLERS OF *** LAPTOPS, TABLETS ETC."
The issue is that they are not ready to extend the warranty for such sales in absence of invoices on the products procured from such sites. This causes harassment to innocent buyers.
Now the questions arise:
1. Who is to be blamed for such sales?
2. Who will provide protection to the customers?
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